Custom Terms & Conditions
Make sure you're compliant
Every business needs a set of terms and conditions.
Every business needs a written set of terms and conditions, this is an absolute must in order to comply with The Consumer Contract Regulations.
These regulations are a set of procedures that every business must follow, the best way to communicate your compliance with these regulations is to have a well written, clear, concise set of terms and conditions.
The Consumer Contract Regulations are along the same lines of the Distance Selling Regulations – The DSR’s were phased out in June 2014 and The Consumer Contract Regulations are now the relevant rules.
Terms and conditions are a great way to display your rights as a business, and the consumer rights. This ensures that everybody is treating fairly before, during and after any transaction, and aids to prevent disputes. Should a dispute occur, it’s very easy to refer back to your terms and conditions to come to an appropriate resolution for all parties.
It can be quite daunting to write your first set of terms and conditions, and can often seem an overwhelming task – but in order to run a successful business, they’re an absolute must.
It can seem quite overwhelming, but don’t worry, I’ve got you.
Get in touch and we can sort you out a custom set of terms & conditions for just £35.
* General Terms
* Returns and Cancellations
* Custom Items
* Contact Info
For just £35, you can make sure you're compliant!
How does it work?
Simply get in touch and I’ll ask you a series of questions to get the info I need to complete your document.
Don’t worry about the questions, they’re very straightforward and things you’re very likely to know off the top of your head. If you’re not sure, we’ll figure it out together!
I will then complete your document, send it over and you’re protected!
Remember, terms & conditions aren’t just to protect customers, they’re to protect you too!
Prefer a template?
If you don’t fancy having the terms written for you, you can purchase a template from the Virtual Bird Etsy shop for just £12.
It’s a complete DIY template that you work through yourself. You will receive this terms and conditions template as a word document with the relevant sections that need changing highlighted in red.
Ana seriously is an absolute superstar! I have been working with her for the past 6 months and she has taken me from an overwhelmed mess to being focussed and driven.
Prior to working with Ana, I was just bumbling my way through. I didn’t know what I needed to do to move my business forward and I felt so lost.
But Ana has worked through everything with me and I now have a clear direction of where I am going. And she keeps me on track to make sure I get there. I would be seriously lost without her!
Everyone needs an Ana in their life!
Michelle RobinsonPink Flower Designs
Ana is a fantastic technical support for my business. She is so helpful and I have yet to find a question that she hasn’t been able to answer! It is so reassuring to know that no matter how much I break my website or panic that I’ve pressed the wrong button or feel completely lost over some technical jargon, she will always be there to fix it, support me and explain things in a simple way. I couldn’t run my business without her!
Helen PickardEll Evan Bookkeeping
Working with Ana is a complete joy. She’s a lively, friendly and insightful. Frankly I have no idea how our business functioned before we met.
Ana manages our website, social media, email outreach, and all the other stuff I’m terrible at organising. But she’s also a really useful and valuable sounding board for discussing marketing and positioning different service offerings. She brings with her the wealth of experience she has gained from working with such varied industries, as well as her bright and fair outlook on the world at large.
Ricky BeatyBeaty Consultancy
I am beyond thrilled with the exceptional services provided by Ana Wilson. As a tech support and web designer, Ana is nothing short of brilliant. Her work speaks volumes about her expertise and dedication to excellence. Not only is Ana a talented professional, but she is also a lovely lady to collaborate with. Her fast response time is truly remarkable, ensuring that any technical issues or design needs are swiftly addressed. What’s even more impressive is that Ana offers all these top-notch services at an excellent price that is affordable for a small business like mine. Working with Ana on a monthly basis, including ongoing updates to my members platform, has been a game-changer for me. I highly recommend her to anyone in need of tech support, web design services and making a teaching platform and I’m sure a lot more within this field.
Emma OverendCanine Conditioning Academy
I would like to point you all in the direction of my beautiful Ana Wilson from Virtual Bird I am going to introduce a thankful Thursday as well and 1000% Ana will feature in that, but my gosh, she has absolutely been a diamond going the extra mile and then more She’s fabulous
Just to give you an overview, I am, not technological at all surprise surprise and my original website domain was with shoppify which was OK but the price kept increasing and I felt quite alone support wise. I suddenly decided to take a chance on me in the words of Abba and use my savings from over the past 5 years. (which isn’t a lot) from Little Missy Magpie my current beautiful business. I wanted to put it towards having my very own website
I have no idea how to do this no clue whatsoever. I put a general post in a Mum business group and so many lovely people commented, but there was something about Ana!!!
She was so down-to-earth, so understanding not pushy. Really informative and didn’t tell me what I wanted to hear, but more what I need to hear So Ana, from day one has always had my back completely. She understood me which that in itself is a feat And she understood what I wanted my website to be…. like home from home. Sparkly magical an Empowering Emporium! Not just a selling station All the times when I said I couldn’t she told me I could, and she gave me the hope and the belief and the strength and the encouragement and the know how, for how to do it. She handled all the legal technical stuff and held my hand along the way consistently pushing me to believe in myself as she did.
Ana you are amazing and I simply could not have done this without you. Thank you so much
DeeLittle Missy Magpie
Everyone needs an Ana in their pocket, my little tech fairy has waved her magic wand and come to my rescue a few times recently when I just didn’t ‘get it’ she did, when I pressed the wrong button … twice, she fixed it and when it all got too much she quietly, quickly and brilliantly got the jobs done that I didn’t have time for. Ana you are magic Mx
Michelle Jackson-MogfordThe Creative Crafter
A massive shout-out to the amazing Ana from Virtual Bird who has re built my website completely from scratch as it was a little out of date (huh hmm totally not 10 years out of date ) I’m so over the moon, she’s done an incredible job and it’s already making my life so much easier in terms of uploading new stock etc!! I’m still trying to add new stock and take new photos but feel free to take a peak in the meantime and see what you think!
Hi! I’m Ana
Hi. I’m Ana and I’m the bird behind Virtual Bird.
Clients have described me as "a business fairy", their "wingwoman", a "techie wizz" and a "business doula".
I genuinely care about helping you make your business a success and helping you have a less chaotic life.
My job is simple, I make your life easier. Whether that be through tech support, coaching, your online presence or implementing strategies and systems.
There's no airs and graces here, you'll get down to earth support and hopefully we'll have a laugh along the way!