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Virtual Bird

WordPress Website Support Plan

Stop worrying about plugin updates, broken websites and backend maintenance

Keeping a WordPress website updated is simple… until an update breaks something, there’s a plugin conflict, or your website suddenly decides not to behave properly anymore.

This support plan is designed for small business owners who want the reassurance of knowing their website is being looked after properly, without having to remember updates, troubleshoot issues or panic every time WordPress asks them to click “update now”.

You can rest easy knowing your website is updated, monitored and running smoothly behind the scenes.

This Is Ideal For You If…

  • You keep putting updates off because you’re worried something will break
  • You have a WordPress website but don’t really want to manage it yourself day to day
  • Things don’t quite work as well as they used to with glitches and missing features
  • Your website has gradually become something you avoid logging into
  • You dread the panic of something breaking on your website

Why Ongoing Maintenance Matters

A lot of WordPress issues happen slowly, plugins become outdated, themes stop playing nicely together, security vulnerabilities appear and things gradually become slower, clunkier or more unstable over time.

Regular maintenance helps reduce the risk of all of those things and more including:

  • Broken functionality
  • Potential hacks
  • Security issues
  • Compatibility problems
  • Expensive emergency fixes later on

What's Included?

5 Amendments

Small amendments such as uploading pre-written copy, photo updates, menu changes, installation / set up of a plugin etc.

WordPress Core, Theme & Plugin Updates

Keeping your WordPress installation updated and secure. If plugins and themes are not kept up to date it can increase the risk of hacking and other security exploits.

Troubleshooting

Sometimes updates break things. It happens. If an update causes layout issues, functionality problems or plugin conflicts, I’ll investigate and fix the issue where possible as part of your plan, rather than leaving you staring at a broken website wondering what to do next.

Ongoing Website Monitoring

Having a website that is up to date, regularly amended and free of errors will ease a strain in your business life, giving you time to focus on the important things

I’ll undertake a free audit at the beginning of working together to identify any work necessary to provide the best foundation for the support plan. You will be given a special rate for any work needed prior to the commencement of your plan.

Just £50 per month for ongoing support, no contract

WHY DO I NEED IT? 

As a small business owner you’re often juggling a lot of plates and when your time and energy is occupied elsewhere, websites can often get neglected.

This can mean security risks and a website that gets backend and frontend outdated which can only end badly. 

It’s very likely your skills lie elsewhere and you don’t have the time nor inclination to battle with your websites. 

This could be affecting your sales. Customers and search engines love websites that refresh their content regularly – customers find it engaging and interesting, search engines use it as a ranking factor. 

By having your website managed it means it’s being taken care of and you don’t have to worry about it anymore.

"Ana is a fantastic technical support for my business. She is so helpful and I have yet to find a question that she hasn't been able to answer! It is so reassuring to know that no matter how much I break my website or panic that I've pressed the wrong button or feel completely lost over some technical jargon, she will always be there to fix it, support me and explain things in a simple way. I couldn't run my business without her!"
Helen Pickard
Ell Evan Bookkeeping
"I am beyond thrilled with the exceptional services provided by Ana Wilson. As a tech support and web designer, Ana is nothing short of brilliant. Her work speaks volumes about her expertise and dedication to excellence. Not only is Ana a talented professional, but she is also a lovely lady to collaborate with. Her fast response time is truly remarkable, ensuring that any technical issues or design needs are swiftly addressed. What's even more impressive is that Ana offers all these top-notch services at an excellent price that is affordable for a small business like mine. Working with Ana on a monthly basis, including ongoing updates to my members platform, has been a game-changer for me. I highly recommend her to anyone in need of tech support, web design services and making a teaching platform and I’m sure a lot more within this field."
Emma Overend
Canine Conditioning Academy
"I have worked with Ana for several years and found her services invaluable! She's not only easy to chat to and very approachable - but her knowledge and wide range of skills is superb! I would have no hesitation in recommending Ana to other independent business who need a little, or a lot, outside support for admin, website support & design, and generally a little helping hand to guide the way."
Smiling blonde wearing a cream and pink shirt holding a mug
Heidi Lawton
Extra Special Touch

FAQs

For this specific support plan, yes. WordPress is very different in it’s ecosystem and the updates it requires vs non WordPress websites. If you need help with a non WordPress website, please get in touch

WordPress, the plugins, and the themes need updating on a regular basis. The frequency depends on the specific set up and what you’ve got installed / custom coded but for most instances it’s recommended to do at minimum monthly. 

If you don’t do it and it all becomes severely outdated, your website becomes really vulnerable to glitches and hacks. 

It’s really easy to postpone and ignore doing the updates but the effects can be catastrophic and can be quite expensive to fix later down the line. 

It’ll give you peace of mind! 

Yep absolutely! The updating of the websites themselves isn’t technically difficult, it’s about knowing what to do if something goes awry. The plan is peace of mind that won’t happen and you don’t even have to think about it, it just magically updates and any issues are fixed! 

I’ll investigate and fix update-related issues as part of your monthly plan.
If in the exceptionally rare instance the problem turns out to be caused by something larger, such as major custom development issues or hosting/server problems, I’ll explain the issue clearly and advise on next steps.

Nothing except send me the amendments you’d like making to the website, everything else is all in hand

Nope! You’re not tied in at all, you can cancel and come back at any time. 

If you would like to sign up again and you’ve not done any updates or maintenance for 2 months or longer, a one off fee may apply depending on the circumstances and condition of the website. 

Yep, if changes to your website fall outside the 5 small amendments included each month, additional work can be quoted at a discounted price.

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